Perishable items cannot be returned due to safety reasons. These include: Emergency food supplies (all variants) Water pouches and purification tablets Medical and first aid supplies (e.g., bandages, antiseptics) These items are clearly marked on the respective product pages as such: "🛑 Important: This item is classified as perishable and cannot be returned once purchased. Please review product details before ordering."

Final sale items are non-returnable and non-refundable. These include: Clearance and discounted items Custom gear and personalized products Opened or used survival kits These items are clearly marked on the respective product pages as such: "🚨 Final Sale (Non-returnable due to safety, hygiene, and sterility)"

Our survival boxes are designed with customization in mind. Each box is made in-house, and we offer a range of options that tailor to your specific needs. Whether it's dietary preferences or adjusting the serving size for a specific number of people, we've got customizable features that ensure your survival box is perfect for you and your family.

Our survival boxes are designed for different family sizes. Each pack is made for 2 people, with options to add more family members.

Absolutely! We value customer feedback, and your suggestions are important to us. Feel free to reach out to our customer support!

We offer food options to meet your dietary needs, including regular options and a gluten-free, peanut-free selection. Each product has a dropdown menu for you to easily choose the option that suits you best.

Our operating hours are from 9 am to 5 pm, Monday through Friday, and we're available to assist you via phone or email. Please note that we are closed on holidays.

Once your order is processed, you will receive regular email updates on your package. Check our Shipping & Returns Page to find more information

We're based in Orange County, CA, but please note that we exclusively provide assistance via phone or email and do not offer in-person services

Currently, we do not offer international shipping. Please check our shipping policies for specific details and any restrictions that may apply to certain regions.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, apple pay, and financing options as well (klarna, afterpay, affirm)

Yes, you can receive a refund within 30 days of the purchase date if the item is unused and in its original condition. Please note that perishable goods and final sale items are non-refundable. Any items deemed damaged or non-returnable will not be eligible for a refund. To initiate a refund, contact our customer service team with your order number and reason for the return. Return shipping costs are the customer's responsibility unless the return is due to our error.

Don't worry! We always send a receipt to the email provided when a purchase is made. If you still can't find the receipt, please contact our sales team at info@xtentsurvival.com and we will be able to aid you with your inquiry!

Our return policy allows for returns within 30 days of the purchase date. Items must be unused and in their original condition to be eligible for a refund or exchange. Please note that perishable goods and final sale items are non-returnable. Any items deemed damaged or non-returnable will not be eligible for a refund. To initiate a return, contact our customer service team with your order number and reason for the return. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Coupons cannot be combined with other offers unless stated. Each coupon is valid for a single use per customer and must be applied at checkout. Coupons do not have an expiration date unless otherwise stated; expired coupons will not be accepted. Coupons are non-transferable and cannot be exchanged for cash or credit. They may have minimum purchase requirements and may exclude certain items or categories. We reserve the right to cancel orders or refuse the use of a coupon if misuse is suspected. This policy may be updated or modified at any time without prior notice. For questions regarding coupon use, please contact our customer service.

Currently, we do not have military discount options; However, we are working hard to be able to proudly serve those who have served us!

You can apply your coupon during check-out!

The short answer is, yes, many of the items in our survival boxes are versatile and can be used for camping, hiking, and other outdoor adventures. However, our primary focus is on emergency preparedness, and we recommend getting separate supplies for extracurricular activities.

Every pack includes a first-aid guide and a survival guide. We are also dedicated to keeping our customers informed and prepared with ongoing educational content shared through our social media and blog posts.

We curated each box to fit any environment our customers live in to give them the best opportunity of protecting themselves and their family.

The shelf life of the contents varies depending on the specific items. We ensure that all products have a reasonable expiration date.

To ensure the freshness of the food items in our survival boxes, we meticulously select products with extended shelf lives and package them in airtight containers or vacuum-sealed pouches.

Yes, our survival boxes are designed to have a reasonable shelf life for long-term storage. However, it's essential to follow storage guidelines and update the contents when needed.